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Patient Access Educational Session
Patient Attraction and Patient Retention has always been a priority for health systems looking to maximize revenue, however, with the proliferation of value-based care strategies that necessitate keeping patients “in-network”, many health system leaders are evolving their approach to Patient Access.
While Patient Retention has historically been focused on provider referral management, Patient Access to Care is playing a larger and larger role on the ability of health systems to capture and keep patients within their network of facilities and providers.
Although a system’s natural tendency would be to emphasize points like increasing patient access maximizes patient capture, minimizes “leakage,” and increases patient care revenue for the practice and the health system, sage advice would be to resist that tendency – or face resistance from providers and staff. Instead, emphasizing the benefits to current – and future – patients who otherwise face difficulties getting appointments; the benefits of minimizing the complexity of the scheduling process, avoiding the need to develop workarounds to meet demand, and averting the negative impact of these issues on the staff … and providers; and the benefits to the practice’s community reputation, may make proposed changes more palatable for all involved. After all, when you take care of the patients, everything else (including finances) tends to take care of itself.
This educational session recorded by Dr. Terry McWilliams dives into the definition of patient access, measurement opportunities, factors most impacting access, and ways in which your health system can improve access to meet patient expectations and desires.
HSG finds the following factors to most impact access. They are discussed in this educational session and related thought leadership content found below:
- Supply of Direct Care Providers
- Utilization of Direct Care Providers
- Supply and Capabilities of Support Staff
- Utilization of Support Staff
- Practice Culture
- Physical Space
- Provider Compensation Plan
- EMR Capabilities
To learn more about these factors and how HSG’s approach can help you build your patient retention and referral management strategies, contact Dr. Terry McWilliams directly to discuss more