HSG Patient Flow systematically tracks patient relationships across defined time intervals between providers and healthcare facilities.
Patient Flow answers questions specific to patient loyalty and referral retention. Common questions addressed include:
- Where are our biggest opportunities to reduce patient leakage?
- Which primary care providers are feeding our aligned or employed specialists?
- Where are patients receiving services once they are discharged from our emergency department?
- Which practices should be targeted for alignment opportunities and how can we track effectiveness of previous alignment initiatives?
HSG measures Patient Flow through a separate and distinct 3-step process that begins with identification of source provider(s) and the associated patient population(s). Once again, patient populations are customizable to answer the specific business question presented.
Patient Flow windows are dependent on the question being asked but can be opened PRE and POST source provider service provision. As an example, if an organization is tracking patient leakage from primary care to specialist, they would want to utilize a POST Patient Flow window. Conversely, if interested in where a specialty group is receiving patient referrals, organizations would want to utilize a PRE Patient Flow window.