HSG Patient Flow systematically tracks patient relationships across defined time intervals between providers and healthcare facilities.
Patient Flow answers questions specific to patient loyalty and referral retention. Common questions addressed include:
- Where are our biggest opportunities to reduce patient leakage?
- Which primary care providers are feeding our aligned or employed specialists?
- Where are patients receiving services once they are discharged from our emergency department?
- Which practices should be targeted for alignment opportunities and how can we track effectiveness of previous alignment initiatives?
HSG measures Patient Flow through a separate and distinct 3-step process that begins with identification of source provider(s) and the associated patient population(s). Once again, patient populations are customizable to answer the specific business question presented.
Patient Flow windows are dependent on the question being asked but can be opened PRE and POST source provider service provision. As an example, if an organization is tracking patient leakage from primary care to specialist, they would want to utilize a POST Patient Flow window. Conversely, if interested in where a specialty group is receiving patient referrals, organizations would want to utilize a PRE Patient Flow window.
“Wabash General Hospital has dramatically benefited from the services that HSG has provided as part of our strategic growth planning initiatives. HSG offered credible insights into patient capture opportunities that currently exist in our market. We leveraged that information to enhance our physician alignment, physician recruitment, and geographic growth opportunities for our primary care and orthopaedic service lines. The insights and data analytics provided by HSG helped us confidently execute our strategic growth decisions. Noticeably, HSG’s team members have a natural talent and enthusiasm for their work, which has precipitated into fruitful results for our facility.”
Andrew Kleinschmidt – Vice President, Professional Services of Wabash General Hospital
“HSG’s partnership with Jennie Stuart Health provided great insights into patient leakage opportunities that enabled us to maximize our market growth and physician alignment opportunities. The visualization and ease of data interpretation allowed our organization to quickly identify top referring physicians to key specialties we were looking to grow. We would not have been able to achieve some of the growth and recruitment opportunities we identified without HSG’s data analytics expertise and direct involvement in strategic discussions.”
Eric Lee – Chief Executive Officer of Jennie Stuart Health