Patient Leakage Measurement: Developing Provider “Scorecards”
Strategic referral development and patient “leakage” measurement are critical for continued growth. Using a combination of claims-based and internal data to analyze provider relationships is the most impactful way to identify and remove access barriers, prioritize provider outreach, build closer physician alignment, and optimize your network. Utilizing these data elements to build provider-level “scorecards” will identify the most immediate opportunities for incremental patient retention and revenue growth within the health system.
Created in partnership with SHSMD.
Learning objectives for presentation on patient leakage measurement:
- Apply key lessons and identify best practice measurement tools and KPIs required to increase patient “leakage” in their markets.
- Adapt use-case examples of how health systems are integrating claims-based physician relationship analytics and business development efforts to quickly and strategically grow their organizations.
- Review specific examples of “provider scorecards” organizations are building to measure revenue-growth within their networks.
About SHSMD
Serving approximately 4,000 members, the Society for Health Care Strategy & Market Development (SHSMD), a professional membership group of the American Hospital Association, powers the strategy professions of health care, including but not limited to marketing, digital engagement, communications, strategic planning, and business development.
As the largest membership association in its sector, SHSMD helps its members stay at the forefront of health care’s rapidly evolving landscape while expanding its members’ knowledge and network to create value for the organizations and communities they serve.
SHSMD supports diversity and inclusion in its membership. Diversity is multi-dimensional and appreciating our individual differences is essential to meeting the needs of the communities we serve.
