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How We Work

The Challenge: Lack of Integrated Analytics Hinders Visibility into Productivity Drivers

  • Limited visibility into provider, practice, and specialty-level productivity performance.
  • Inconsistent measurement frameworks that fail to account for scheduling, staffing, and workflow dynamics.
  • Lack of actionable insights to address underproductivity drivers such as template design, hours utilization, and clinical practice models.
  • Fragmented improvement efforts that do not align operational, financial, and clinical priorities.Absence of structured monitoring and reporting to track progress and sustain improvement.
  • Absence of structured monitoring and reporting to track progress and sustain improvement.

Our approach combines data-driven analysis with strategic advisory expertise to uncover root causes of underproductivity, prioritize improvement efforts, and implement actionable solutions. Common drivers addressed include scheduling templates, hours utilization, clinical practice models, practice staffing, provider workflows, and coding/documentation practices.

Strategic Benefits and Deliverables

  • Comprehensive productivity assessment. HSG analyzes provider, practice, specialty, and network-level productivity data to identify performance gaps and benchmark against industry standards.
  • Root cause analysis and opportunity prioritization. We evaluate drivers of underproductivity—including scheduling, staffing, workflows, and coding/documentation—and prioritize initiatives based on impact and feasibility.
  • Action plan development and implementation support. HSG collaborates with leadership to design and execute targeted improvement plans, aligning operational, financial, and clinical priorities.
  • Quarterly performance tracking and reporting. Progress is monitored through HSG Dashboard, with visualized reports delivered to health system and provider enterprise leadership to ensure accountability and transparency.
  • Semiannual or annual strategy refinement. HSG facilitates periodic reviews to reprioritize efforts based on success to date and emerging challenges, ensuring continuous improvement.
  • Collaborative engagement process. Our team leads structured meetings to review findings, refine recommendations, and align stakeholders across departments and care settings.
  • Deliverables. Health systems receive executive summary reports, detailed productivity analyses, strategic recommendations, and dashboard access for ongoing performance monitoring.

By combining advanced analytics, strategic advisory expertise, and hands-on implementation support, HSG enables hospitals and health systems to improve provider productivity, enhance operational efficiency, and strengthen financial performance. Our approach delivers measurable results and creates a foundation for sustainable success.

Terrence R. McWilliams, MD, MSJ, FAAFP

Chief Clinical Officer and Managing Director, Employed Provider Networks

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