Patient Access

How We Work

The Challenge: Providing Timely, Efficient, and Equitable Care Amid Rising Complexities

• The number and mix of physicians and APPs may not be sufficient to meet patient demand or maintain appropriate panel sizes.
• Providers’ clinical time may be underutilized due to inefficient scheduling protocols, limited appointment availability, or suboptimal productivity.
• Practices may lack adequate numbers or skill sets of support staff (nurses, MAs, schedulers), impacting patient flow and care delivery.
• Support staff may be deployed inefficiently, leading to workflow bottlenecks and reduced patient throughput.
• Attitudes, behaviors, and expectations among providers and staff may not prioritize patient access, responsiveness, or continuous improvement.
• Clinical space may be inadequate or poorly configured, limiting scheduling flexibility, patient flow, and the ability to accommodate demand.
• Compensation models may not incentivize providers to balance productivity, quality, and patient-centered care, resulting in misalignment with access goals.
• Electronic medical records may lack functionality or be underutilized for scheduling, patient communication, and data analytics, hindering access improvement.

Strategic Benefits and Deliverables

• Assessing key metrics across all dimensions of patient access: HSG systematically measures provider supply, utilization, staffing, practice culture, space, compensation, and technology, providing a comprehensive baseline for improvement.
• Visualizing data in interactive dashboards: All findings are published in the HSG Dashboard, enabling leadership and managers to drill into provider, staff, and operational metrics, identify bottlenecks, and monitor progress over time.
• Engaging leadership and providers in collaborative problem-solving: HSG facilitates stakeholder interviews, surveys, and working sessions to ensure that recommendations are grounded in real-world context and aligned with organizational goals.
• Progressively addressing barriers to access through targeted strategies: HSG guides organizations through the process of prioritizing and implementing solutions for each access challenge, supporting ongoing measurement and refinement.
• Publishing and monitoring data in the HSG Dashboard over time: HSG provides ongoing access to visualized metrics and performance trends, enabling continuous monitoring, impact assessment, and adjustment of access strategies as needs evolve.